Email delivery, recipients & troubleshooting
Email delivery, recipients & troubleshooting
13 articles
- Workflows with Multiple Recipient FieldsKolleno deduplicates by email address the same recipient will only receive one email, regardless of how many recipient fields they appear in.
- Organizing Workflows by CategoryFind out how to categorize your workflows, depending on their purpose.
- Targeting Invoice Contacts in Workflow EmailsTarget contacts assigned to invoices who hold specific positions.
- What Happens When an Email in a Workflow Fails to Send?Understand what happens when your Workflow fails to send an email.
- Configuring Email Recipients & Contact Positions in a workflow
- Workflow sending errorHow to diagnose your workflows to understand why an email did not send correctly
- How to assign an invoice only contact in your workflows as a recipientEnsuring emails only go to the invoice recipient, not general contact or other recipients.
- Why Did a Workflow Create Duplicate Tasks or Emails?Duplicate tasks/emails? Check if it’s an invoice workflow and switch to a customer workflow.
- How to Send Workflow Emails to the Account Owner Using Smart FieldsSend internal emails in workflow to reach the assigned account owner.
- Account Owner as Email Recipient in WorkflowsSend workflow emails directly to the customer’s account owner by selecting them as a recipient.
- Ensure the Correct Recipient Name in WorkflowsAvoid multiple "To" recipients. Place secondary contacts in "Cc" to ensure correct name usage in smart fields.
- Why did my workflow not run?Learn the common reasons why workflows may not trigger emails, SMS, or actions.
- Workflow not Progressing or Sending Emails at the Scheduled Time