When a task is marked as Dismissed, it is archived and removed from your active task list — but it is not permanently deleted. Dismissed tasks can be located and restored at any time using the Task Manager's filter functionality.
What Does "Dismissed" Mean?
Dismissing a task signals that no action is required on it at that time for example, if a task was created in error, is a duplicate, or is no longer relevant. Dismissed tasks are moved out of your active To Do view but remain stored in the system.
This is different from Completed, which marks a task as successfully resolved and triggers an AI Resolution summary for audit purposes.
How to Locate Dismissed Tasks
Navigate to the Task Manager from the left-hand sidebar.
Click the Views dropdown in the top-right corner of the task list.
Click + Add filter at the bottom of the filter panel.
Set the filter to: Status → Is one of → Dismissed.
Click Apply to load all dismissed tasks.
How to Restore a Dismissed Task
With the Dismissed filter applied, locate the task you want to restore.
Click on the task to open the Task Details panel.
Click the Status field (currently showing Dismissed).
Select a new status from the dropdown: New, In Progress, Waiting, or Completed.
The task will immediately return to your active task list under the chosen status.
Restoring Multiple Dismissed Tasks at Once
If you need to restore several dismissed tasks in bulk:
Apply the Dismissed status filter as described above.
Select the tasks you want to restore using the checkboxes in the list view.
Use the Bulk Actions toolbar to update the status across all selected tasks at once.
For a full walkthrough of bulk actions, see Bulk Actions in Task Manager.
Key Things to Know
Dismissed tasks are never permanently deleted — they are always retrievable via filter.
Any team member with access to the Task Manager can dismiss or restore tasks.
Dismissing a task does not generate an AI Resolution summary — only Completed tasks trigger this.
If tasks were dismissed incorrectly in bulk (e.g. via a workflow), use the Dismissed filter and bulk status update to restore them all at once.
If you need further assistance, please reach out to our support team via the chat icon in the bottom-right corner of Kolleno.
For more information on managing your tasks, please refer to the rest of our articles in the Task Manager collection.