When the customer issue is finished or no longer needs work close the Query so it leaves your active working lists. Task Manager gives you two ways to close a Query, depending on the outcome.
Mark a Query as Completed
Use Completed when the issue is successfully resolved. When a Query is completed, Kolleno will auto-generate an AI Resolution summary to document the outcome for reference and audit purposes.
Mark a Query as Dismissed
Use Dismissed when the Query is redundant or no action is required. Examples include:
Automated out-of-office replies
Duplicate Queries
Cases where the customer withdrew their concern
Dismissed Queries are archived and removed from your active "to do" work.