If you have not connected Adyen to Kolleno yet, see Connect your Adyen account.
1. First payment or payment method creation
When a customer does not yet have an Adyen customer identifier saved in Kolleno, meaning there is no existing Adyen linkage recorded for that customer, the first time a payment or payment method is created, Kolleno automatically selects an Adyen account based on your settings.
For more details on how payment methods work in Kolleno, see Payment Methods.
2. Adyen account configuration in Settings
In Settings, Adyen accounts can be configured with two types of assignments:
(a) Customer portfolio assignment
Each Adyen account can be configured as either:
Available to all customer portfolios: the Adyen account can be used for any customer, regardless of portfolio.
Specific portfolios only: the Adyen account can only be used for customers in the selected portfolios.
To learn more about setting up and managing portfolios, see Customer Portfolio Overview.
(b) Currency assignment
Each Adyen account can also be configured with currency settings:
Available to all currencies: the Adyen account can be used for payments in any currency.
Specific currencies only: the Adyen account can only be used for payments in the selected currencies.
When a payment is initiated with a specific currency, Kolleno will only consider Adyen accounts that support that currency.
3. Account selection rules
When more than one Adyen account could apply to a customer, Kolleno uses the following rules:
Currency filtering is applied first
If a currency is specified for the payment, only Adyen accounts that support that currency, either explicitly assigned or marked as available to all currencies, are considered.A portfolio-specific Adyen account takes priority
If a customer belongs to a portfolio that has a specific Adyen account assigned, Kolleno chooses that account over an account marked as available to all customer portfolios.If multiple Adyen accounts match
If two or more Adyen accounts match the customer’s portfolio and currency, Kolleno uses the account that was added to Kolleno first.
Summary table
Scenario | Adyen account used |
New customer, no saved Adyen linkage | Selected based on portfolio and currency settings |
Payment with a specific currency | Only accounts supporting that currency are considered |
Multiple accounts: one available to all portfolios and one for a specific portfolio | The account for the specific portfolio |
Multiple accounts: one available to all currencies and one for a specific currency | The account matching the payment currency |
Multiple accounts for the same portfolio and currency | The account added to the system first |