If you haven’t connected Adyen to Kolleno yet, follow Connect your Adyen account.
1. First Payment or Payment Method Creation
When a customer does not yet have an Adyen customer identifier saved in Kolleno (i.e., no existing Adyen linkage recorded for that customer), the first time a payment or payment method is created, Kolleno automatically selects an Adyen account based on your settings.
For more details on how payment methods work in Kolleno, see Payment Methods.
2. Adyen Account Configuration in Settings
In Settings, Adyen accounts can be assigned to customer portfolios. Each Adyen account can be configured as either:
Available to all customer portfolios: the Adyen account can be used for any customer, regardless of portfolio.
Specific portfolios only: the Adyen account can only be used for customers in the selected portfolios.
To learn more about setting up and managing portfolios, see Customer Portfolio Overview.
3. Account Selection Rules
When more than one Adyen account could apply to a customer, Kolleno uses the following rules:
A portfolio-specific Adyen account takes priority
If a customer belongs to a portfolio that has a specific Adyen account assigned, Kolleno chooses that account over an account marked as available to all customer portfolios.If multiple Adyen accounts are tied to the same portfolio
If two or more Adyen accounts are assigned to the customer’s portfolio, Kolleno uses the account that was added to Kolleno first.
4. Existing Adyen Customer ID Overrides
If the customer already has an Adyen customer identifier saved in Kolleno settings, Kolleno will always use that saved linkage to determine which Adyen account to use.
In this case, the portfolio-based settings do not apply. Portfolio settings only determine the account for new customers who have not yet been linked to Adyen in Kolleno.
Summary Table
Scenario | Adyen Account Used |
New customer, no saved Adyen linkage | Selected based on portfolio settings |
Multiple accounts: one “available to all” & one for a specific portfolio | Account for the specific portfolio |
Multiple accounts for the same portfolio | Account added to the system first |
Customer already has an Adyen customer identifier saved | The Adyen account linked to that existing saved identifier |