Enforce a minimum payment amount that customers must pay when making payments through the Customer Portal.
You may want to request this change if you want to:
Prevent customers from making very small payments
Enforce consistent payment behavior
Prioritize collection of overdue balances
Example
A customer has the following unpaid invoices:
Invoice A: $500 overdue
Invoice B: $300 due today
Invoice C: $200 due next week
Selected Setting | Minimum Required Payment | Can the customer pay $400? |
Overdue Balance | $500 | No |
Due Balance | $500 | No |
Total Balance | $1,000 | No |
Not set | No minimum | Yes |
Now when this is setup the customer if they chose a lower amount to pay they should receive a error similar to this:
What to Request from Support
This setting cannot be configured directly by customers. To enable or update the minimum payment amount, a request must be submitted to Support@kolleno.
When submitting the request, make sure to include the customer_portal_minimum_payment_amount tag so the request is routed correctly.
Please specify which customer portal minimum payment option you would like to setup.
Option | Value | Description |
Overdue Balance | overdue_balance | Minimum equals the total of all overdue invoices (past due date) |
Due Balance | due_balance | Minimum equals the total of invoices that are due today or in the future |
Total Balance | total_balance | Minimum equals the total of all unpaid invoices |
Not set | Empty | No minimum enforced. Customers can pay any amount |