Pausing chasing allows you to temporarily stop all automated reminders and follow-ups for a specific customer. This is useful when a customer requests time, a dispute is being resolved, or payment is expected outside the usual timeline.
Pause Chasing Until a Specific Date
Open the customer profile or navigate via the Customers tab.
Select Pause chasing.
Enable Pause chasing until specific date.
Choose a resume date using the date picker.
Optionally add a note for internal context.
Click Save.
Chasing will automatically resume on the selected date.
Important Notes
Pausing chasing stops all automated reminders for the customer.
This does not affect existing invoices or payment status.
Notes added here are internal and help with auditability and team visibility.