Kolleno

You may encounter the following NetSuite error when Kolleno attempts to post bank fees:

Error creating journal entry for bank fee correction: Failed to create journal entry: Please enter a value for department for Expense account.

This happens when NetSuite enforces a mandatory field on expense journal entry lines. Kolleno must be configured to send a value for these bank fee entries.

___________________________________________________________

Please include all of the following information in your request.

1. Share a screenshot or short recording from the NetSuite UI showing:
 1. Journal Entry creation screen
 2. Field ID for the required field
 3. Desired Field Value for the field
 4. Confirmation that the requirement filed applies to the debit or credit line

1. NetSuite Screenshot or Recording
 1. Share a screenshot or short recording from the NetSuite UI showing:
 1. Journal Entry creation screen
 2. Field ID for the required field
 3. Desired Field Value for the field
 4. Confirmation that the requirement filed applies to the debit or credit line

<a href="https://help.kolleno.com/en/articles/12167056-how-kolleno-handles-customer-overpayment-write-offs-in-netsuite">If the Journal Entry was for an overpayment</a>

<a href="https://help.kolleno.com/en/articles/12166634-how-kolleno-reconciles-bank-fees-in-netsuite">If the Journal Entry was for a bank fee</a>

<a href="https://help.kolleno.com/en/articles/12166995-how-kolleno-handles-customer-payments-for-invoices-in-different-currencies">If the Journal Entry was for a FX matching</a>

1. <a href="https://help.kolleno.com/en/articles/12167056-how-kolleno-handles-customer-overpayment-write-offs-in-netsuite">If the Journal Entry was for an overpayment</a>
2. <a href="https://help.kolleno.com/en/articles/12166634-how-kolleno-reconciles-bank-fees-in-netsuite">If the Journal Entry was for a bank fee</a>
3. <a href="https://help.kolleno.com/en/articles/12166995-how-kolleno-handles-customer-payments-for-invoices-in-different-currencies">If the Journal Entry was for a FX matching</a>

Fix failed bank fee postings in NetSuite by requesting additional field mapping for expense journal entries.

Request Additional Fields Mapping for Bank Fee Journal Entries

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Request Additional Fields Mapping for Bank Fee Journal Entries

Contact support at support@kolleno

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