Some banks—typically in the US and Canada—sync all accounts linked to your banking login when connected through Open Banking. These providers don’t allow selecting specific accounts during setup, so you may see accounts in Kolleno that you don’t need or want to manage.
How It Works
If there are accounts you prefer not to display, our support team can hide them for you. Hidden accounts will no longer appear in your account list, reconciliation views, or reports.
When This Is Useful
Banks that automatically sync all accounts
Confidential or unrelated accounts that shouldn’t be visible in Kolleno
Closed or inactive accounts still appearing
Test or development accounts not needed for production
How to Request It
Identify the accounts you want to hide.
Contact support@kolleno.com mentioning Account setting code
is_displayed.Provide the necessary account details to ensure they can be identified without any doubt.
Support will hide the accounts and confirm once complete.
What Happens When an Account Is Hidden
It disappears from your account list and reconciliation views
It remains connected and continues receiving data in the background
You can request to unhide it at any time