Tracking Average Days to Pay helps you plan cash flow, spot late-paying customers, prioritise collections, and reward those who pay on time.
Where to Find It in Kolleno?
Go to Customers from the left-hand navigation.
Select the customer you want to review.
Navigate to the Insights tab.
Locate Average Days to Pay at the top of the customer profile.
In this example, Average Days to Pay = 0 days, meaning the customer, on average, pays on the due date.
How It’s Calculated
Kolleno calculates Average Days to Pay as a simple average:
Example:
If a customer has 3 invoices:
Invoice 1: Paid on time → 0 days late if paid on due date, otherwise negative number.
Invoice 2: Paid 5 days late
Invoice 3: Paid 10 days late
Calculation:
So, the customer’s Average Days to Pay = 5 days.
Included / Excluded Invoices
Included:
Fully paid invoices with a valid due date and payment date.
Payments that are at least partially applied.
Excluded:
Closed invoices
Voided payments
Prepayments
Overpayments
Unpaid or partially paid invoices
Invoices missing due or payment dates
How to Interpret "Average Days to Pay" Metric in Kolleno
Average Days to Pay Value | Meaning |
0 days | Customer pays on time, on average. |
Positive value (e.g., 10 days) | Customer pays late (10 days after due date). |
Negative value (rare) | Customer pays early. |