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How is "Average Days Overdue" Calculated in Customer insights Kolleno

Average Days Overdue in Kolleno shows how long, on average, your customer’s open invoices are past their due date.

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Written by Kolleno Support
Updated this week

Tracking Average Days Overdue helps you plan cash flow, spot consistently late-paying customers, prioritize collections, and take action on high-risk accounts.

Where to Find It in Kolleno

You can view Average Days Overdue directly from the Customer Insights tab for any customer.

  1. Navigate to the Customer profile you want to review.

  2. Click the Insights tab at the top of the customer page.

  3. Look for the Average Days Overdue field under Customer Insights.

How It’s Calculated

Kolleno calculates Average Days Overdue as a simple average:

Example

If a customer has 3 open overdue invoices:

  • Invoice 1: 10 days late

  • Invoice 2: 15 days late

  • Invoice 3: 20 days late

Calculation:

So, the customer’s Average Days Overdue = 15 days.

What’s Included vs. Excluded

Included:

  • Unpaid invoices that are past their due date.

Excluded:

  • Paid or closed invoices

  • Invoices not yet overdue

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