You can issue refunds directly from Kolleno, and they will automatically be posted to Microsoft Dynamics 365 Business Central.
How to Issue a Refund
To initiate a refund, follow the steps in this guide:
👉 How to issue a refund from Kolleno
When you follow this process:
The refund will be processed via your Payment Service Provider, returning the funds to your customer.
The refund will also be posted to Business Central automatically.
How It Works in Business Central
Once the refund is initiated in Kolleno:
A new document of type Refund will be posted with the same document number as the original payment.
The payment will be unapplied from any invoices it was applied to
The payment will then be applied against the refund.
Important Note
Refunds not initiated via Kolleno (e.g., directly in Stripe or elsewhere) will not be posted to Business Central. Always use Kolleno to ensure proper syncing.