Why will an email failed to send from Kolleno?
The most common reason an email fails to send is the recipient email address is invalid
Secondly, your email connection maybe down
Will Kolleno resend my email if it fails to send?
Yes, the Kolleno system will retry every 30 minutes to resend the email
How to fix a failed email address in Kolleno?
You can either change/add a new email address to the contact in Kolleno
You can amend the contact in your ERP/accounting system and it will update in Kolleno
You can add a new contact in Kolleno or in your ERP/accounting system
You can mark another contact as primary (you do not have to deactivate the other primary contact, Kolleno will send to multiple primary contacts)
What will happen to the strategy if my email fails?
Kolleno will attempt to resend the email from the same point in the the strategy.