Your Kolleno region setting determines which data center your data is stored in and how your system communicates with NetSuite. If you're experiencing issues with webhooks or real-time updates not landing in NetSuite, this may be due to a region mismatch. Changing your region ensures proper data synchronization and API connectivity.
If you are using Kolleno in the US data region, please ensure the following:
STEPS
Please install the Kolleno SuiteApp 2.4.9 or above.
Search for "Kolleno Settings" in the search bar.
Click on "New Kolleno Settings".
Give it the name
Default.
Select the region
US.
Click on
Save.
In the Kolleno platform, head to your accounting settings: https://app.us.kolleno.com/settings/accounting/
Click on “Connect” next to NetSuite and follow the flow on the screen.
Troubleshooting: Webhooks and Real-Time Updates Not Landing
If you're experiencing delays or missing real-time updates after changing regions:
Verify the region matches: Confirm that your NetSuite Kolleno Settings region matches the Kolleno platform region you're accessing (e.g., both set to EU or US).
Re-authenticate the connection: Disconnect and reconnect your NetSuite account in Kolleno's accounting settings. This re-establishes the webhook endpoints with the correct region.
Check webhook logs: In your NetSuite Kolleno Settings, verify the webhook status is active and recently