If your team needs to update data in ServiceNow directly from a workflow, this can be done using the API Request action.
Support teams can enable ServiceNow authentication for secure integration with your ServiceNow instance.
Connect ServiceNow to Kolleno
To connect ServiceNow with Kolleno, you’ll need to provide the following details to the Kolleno Support Team:
Client ID
Client Secret
Instance URL (e.g.,
https://example.service-now.com/)
These credentials will be used to obtain access tokens using:
grant_type=client_credentials
This setup ensures secure and authenticated communication between Kolleno and your ServiceNow environment.
Set up ServiceNow API Request with Authentication
Go to Automation → Workflows → Create new workflow
Add a step: Make an API request
Under Authentication, select ServiceNow
