The Intelligent Email Drafting feature allows you to create professional, context-aware replies in seconds. It not only saves time but also ensures communication is accurate and tailored to each customer’s language and style.
Key Capabilities:
Multi-Language Support
Generate replies in the customer’s preferred language. Drafts are automatically translated while keeping context intact, so you can send messages in English, French, Spanish, Russian, or other supported languages without needing external tools.
Original + Translated Versions
View the reply in both the original and translated language, with the option to select which one to insert.
Smart Content Generation
Drafts are created based on the specific customer’s history, payment details, and previous conversations.
Tone Matching & Brand Consistency
The AI adapts the style of the message to align with your brand and the customer’s communication preferences.
Personalization
Automatically references invoice numbers, payment history, and previous interactions to make responses precise and relevant.
For example:
When replying to a customer query, select "AI Reply":
2. Choose the language in which you would like to reply:
3. The system generates both an English draft and a translated version in the customer’s language (e.g., Russian). You can review both before inserting the one you prefer.
