If your account uses SFTP for data (customers, invoices, payments, etc.), Kolleno will only display the records if the CSV files are uploaded correctly to the SFTP server and match the required format.
Key Points
Files must be uploaded to the expected SFTP folder
No upload = no data – If a CSV isn’t on SFTP, the data won’t appear in Kolleno.
File format matters – Column names, data types, and delimiters must match the expected format.
Consistency is key – Incomplete or inconsistent records (e.g., missing invoice references or customer IDs) may be rejected.
What to Do
Check if the CSV files were uploaded to your SFTP folder.
Confirm your automation (if any) is sending files correctly with your IT team.
Validate that the CSV format matches Kolleno’s requirements.
Re-upload corrected or missing CSVs if needed.
If you are certain the data was sent via CSV but missing in Kolleno, please send to the support team the exact CSV file name that contains it so it can be verified.