Missing Invoice PDFs? Check Your SFTP Uploads
If your account uses SFTP for invoice PDFs, Kolleno will only display the files if the PDF files are correctly uploaded to the SFTP server.
Key Points
PDFs must be uploaded to the expected SFTP folder
No upload = no attachment – If a PDF isn’t on SFTP, it won’t appear in Kolleno.
File format matters – Filenames must follow the expected format for matching.
What to Do
Check if the PDFs were uploaded to your SFTP folder.
Confirm your upload automation (if any) is working as expected with your IT team.
Manually upload any missing PDFs if needed.