Every task created in Kolleno is automatically assigned a unique Task ID. This helps your team reference specific actions, escalate issues, and search timelines with precision.
Where to Find Task IDs
You can find the Task ID in two places:
Collector Task View
Customer Hub Timeline
Navigate to the customer’s timeline
Locate the task entry
The Task ID is shown within the task block
Click to copy the ID directly
How to Use Task IDs
Share with teammates: Include Task IDs in internal messages to align on specific actions or follow-ups.
Search the customer timeline: Use the Task ID in the search bar to instantly locate that specific task.
This small but powerful feature helps teams move faster and collaborate with greater clarity—especially when multiple departments are involved in resolving a query.