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Find and Use Task IDs in Kolleno

Quickly locate, copy, and share unique Task IDs for better internal alignment.

Kolleno Support avatar
Written by Kolleno Support
Updated over 3 weeks ago

Every task created in Kolleno is automatically assigned a unique Task ID. This helps your team reference specific actions, escalate issues, and search timelines with precision.

Where to Find Task IDs

You can find the Task ID in two places:

  1. Collector Task View

    • Open the task list view

    • Each task will display its unique ID next to the task title or details

    • Click the ID to copy it to your clipboard
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  2. Customer Hub Timeline

    • Navigate to the customer’s timeline

    • Locate the task entry

    • The Task ID is shown within the task block

    • Click to copy the ID directly
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How to Use Task IDs

  • Share with teammates: Include Task IDs in internal messages to align on specific actions or follow-ups.

  • Search the customer timeline: Use the Task ID in the search bar to instantly locate that specific task.

This small but powerful feature helps teams move faster and collaborate with greater clarity—especially when multiple departments are involved in resolving a query.

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