This alert indicates that multiple emails have been sent within the past 7 days that might be duplicates.
This alert is either for CUSTOMER workflows (at least 2 emails sent to a given customer for the same Workflow Node) or INVOICE workflows (at least 2 emails sent to a given invoice for the same Workflow Node).
This could be due to the configured waiting period before re-triggering the workflow, which may be too short, leading to unintended duplicate notifications.
5 emails sent in the past 7 days have at least one duplicate related to the same customer.
It might be due to the set number of days waiting before restarting: 1
Next Actions:
Review workflow settings to adjust the waiting period (
days_to_wait_before_restarting
) if necessary.Check recent email logs to confirm if the duplicates were intentional or an error.
Update automation rules to prevent excessive duplicate emails and ensure proper cadence.