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Duplicate emails sent in your Workflow

What can you do if you see that duplicate emails were potentially sent in the past 7 days.

Kolleno Support avatar
Written by Kolleno Support
Updated over a month ago

This alert indicates that multiple emails have been sent within the past 7 days that might be duplicates.

This alert is either for CUSTOMER workflows (at least 2 emails sent to a given customer for the same Workflow Node) or INVOICE workflows (at least 2 emails sent to a given invoice for the same Workflow Node).

This could be due to the configured waiting period before re-triggering the workflow, which may be too short, leading to unintended duplicate notifications.

5 emails sent in the past 7 days have at least one duplicate related to the same customer.
It might be due to the set number of days waiting before restarting: 1

Next Actions:

  • Review workflow settings to adjust the waiting period (days_to_wait_before_restarting) if necessary.

  • Check recent email logs to confirm if the duplicates were intentional or an error.

  • Update automation rules to prevent excessive duplicate emails and ensure proper cadence.

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