There are 3 ways a contact could be inactive:Manually marked as inactive. Click into the customer > configuration > customer contacts > three dots (see screenshot)Contact deleted in NetSuite (see article here)Contact marked as inactive in NetSuite (see article here) Related ArticlesMark contact as INACTIVE in NetSuiteHow to View Contacts from a Specific Invoice FieldMarking Clio Employee Contacts as Inactive in KollenoHow Kolleno Creates and Manages Contact Persons from NetSuite InvoicesResolve a "Sync incomplete" reconciliation match in NetSuite
