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How to mark a contact as inactive

You can find any inactive contacts in the Incorrect Contacts Report

Kolleno Support avatar
Written by Kolleno Support
Updated over a year ago

There are 3 ways a contact could be inactive:

  1. Manually marked as inactive. Click into the customer > configuration > customer contacts > three dots (see screenshot)

  2. Contact deleted in NetSuite (see article here)

  3. Contact marked as inactive in NetSuite (see article here)

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