Kolleno automatically populates the Payment Memo field in NetSuite with the payment provider’s charge ID to ensure accurate transaction matching.
NetSuite Payment Memo field
How Kolleno uses the Payment Memo field
When a payment is created in NetSuite through Kolleno, the Payment Memo field is automatically populated with the charge ID from your payment provider.
This ID links the NetSuite payment to the exact transaction processed by the provider.
If the payment provider is Stripe, the Memo field may contain an ID similar to:
pi_3LAHTKGO2lY6Bbjq12ZA5dCF
This ensures both systems reference the same payment event.
Customising the Payment Memo value
If you need a different memo format, there are two recommended approaches within NetSuite:
Create a custom field that automatically populates with your preferred value.
Use a NetSuite script to replace the Memo content with the exact structure you need.
These methods allow you to customise the behaviour without interrupting the standard payment sync.