Kolleno automatically populates the Payment Memo field in NetSuite with the payment provider’s charge ID to ensure accurate transaction matching.

When a payment is created in NetSuite through Kolleno, the Payment Memo field is automatically populated with the charge ID from your payment provider.

This ID links the NetSuite payment to the exact transaction processed by the provider.

If the payment provider is Stripe, the Memo field may contain an ID similar to:
pi_3LAHTKGO2lY6Bbjq12ZA5dCF

This ensures both systems reference the same payment event.

If you need to customise what appears in the Payment Memo field, Kolleno can configure this for you. Simply contact Support@kolleno.com and specify which values you'd like included.

Available fields that can be added to the Payment Memo include:

These fields can be combined with custom text to create the exact format you need.

Once configured by support, this customised memo format will automatically populate in NetSuite whenever a payment is created through Kolleno.