If you active the Kolleno Automatic Payment technology, it can happen that in certain cases you do not want a specific Customer or Invoice to be automatically charged with the payment method on file.

This is how you pause a customer:

and this is how you pause an invoice:

If you would like to pause communication for a customer or invoice, but would still like them to be automatically charged, please contact support asking to activate "is_automatic_charging_paused_invoices_and_customers".