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Do you have a customer who is experiencing issues making card payment?
Do you have a customer who is experiencing issues making card payment?

A customer is struggling to make payment online via customer portal

Irina Anichshuk avatar
Written by Irina Anichshuk
Updated over a week ago

Your Kolleno platform is synchronized with your online payment platform but you notice there are customers who are unable to make payments.

Please try the following steps to disconnect & re-connect your payment platform:

Settings ➡️Payments ➡️ Go to the connected account (Blink/Stripe) ➡️Disconnect (Blink/Stripe)

Once you have disconnected, please re-connect by selecting configure.

Click below for a guide on how to connect:

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