Some communications when received cannot be immediately assigned to a customer – these are your unassigned communications.

What causes a communication to be unassigned?

There are a few circumstances that can cause a communication to be unassigned;

  • An email that is received from an unrecognized contact.

  • An email that has been forwarded more than 3 times.

  • An inbound phone call/ SMS from a number not associated with a customer.

Did this answer your question?