In SFTP-connected environments, refunds processed via Kolleno do not automatically update invoice balances or statuses in your ERP/accounting system.
Kolleno records the refunded Kolleno payment, but an invoice update requires synchronization through your integration setup.
Recommended Automation Options
To maintain accurate records across systems, automation can be configured using:
Open API integrations: use the Kolleno Open API to get the latest refunds.
Workflow automation to trigger API calls between Kolleno and third party software such as ERP.