Tasks in Kolleno help you track important actions and follow-ups. Keeping task statuses up to date ensures your team has clear visibility into what is pending, in progress, and completed.
This article explains how to change a task’s status and what each status means.
Supported Task Types
Status changes apply only to tasks with the type Task.
They do not apply to communication tasks, which use delivery-based statuses such as:
Sent
Delivered
Received
Default Task Status
When a task is created, it is automatically assigned the status:
New Task
This indicates that the task has not yet been started.
How to Change a Task’s Status
Locate the task you want to update.
Click the three dots menu on the task.
Select one of the following statuses:
In Progress – when work on the task has started.
Completed – once the task has been fully finished.
The task status updates immediately and is visible to all relevant users.
Task Status Definitions
New Task
The task has been created but no work has started yet.In Progress
The task is actively being worked on.Completed
The task has been finished and requires no further action.
Best Practices
Update task statuses regularly to keep workflows accurate.
Mark tasks as Completed as soon as they are finished to avoid confusion.
Use In Progress to signal ownership and prevent duplicate work.
Keeping task statuses current helps your team stay aligned, prioritise effectively, and maintain a clear overview of ongoing work.