Do you receive a lot of inbound communication from customers? If so, creating this simple auto-reply workflow could be helpful to set expectations to customers.
Here is how to create a workflow that auto-responds to customers who email you.
Create an Email Received workflow with a filter “Body text is not empty”. Click Create a New Workflow > General Communication > When an event occurs > Email received.
2. Now add an Email and choose the correct template.
In the “To” field of the email, select “Sender from Email Received".
Ensure you have an email template that contains the correct wording you'd like to use such as "thank you for your email, the team is aware and looking into this for you. Our usual turnaround time is 24-48 hours" for example.